Jubi Rugs FAQs
Let's talk about rugs! We’ve gathered the most common questions about our handmade wool rugs, custom designs, and everything in between. If you can’t find what you’re looking for, feel free to contact us directly.
When Will My Rug Ship?
Find out when your custom Jubi rug will arrive.
Why Are Jubi Rugs Made-to-Order?
Find out why sustainability is key to our process.
How Are Jubi Rugs Made?
Discover the craftsmanship behind our handmade rugs.
Why New Zealand Wool?
Learn about the benefits of using New Zealand wool in our rugs.
Can I Return or Exchange My Rug?
Learn more about our return and exchange policy.
Can I Customize My Rug?
Create a custom rug tailored to your preferences.
How Do I Flatten My New Rug?
Learn tips to flatten your rug quickly and easily.
Can I Vacuum My Rug?
Get tips on how to care for your custom wool rug.
Can I Use My Rug Outside?
Learn about options for custom outdoor rugs.
Can I Use My Rug in the Bathroom or Kitchen?
Explore if our wool rugs are suitable for high-moisture areas.
Can I Turn My Design Into a Rug?
Bring your design to life with a custom Jubi rug.
Can I Commission a New Rug Design?
Commission a one-of-a-kind rug from Jubi.
Still have questions? Contact us at hello@shop-jubi.com