Help Center
Need help with an order, customizing your rug, or understanding our process? You’re in the right place. Click a topic below to explore FAQs or visit a detailed guide.
Orders & Shipping
Returns & Cancellations
Custom Rugs
Product Care
Samples & Sizing
Trade & Wholesale
About Jubi
Account & Payment
- How Do I Apply a Promo or Discount Code?
- What Payment Methods Do You Accept?
- Where Do I Get Promo Codes?
- My Promo Code Isn’t Working. What Should I Do?
- I Forgot to Apply My Discount Code—Can You Add It?
- How Do Shop Pay Installments Work?
- How Do I Update My Billing Information?
- Will Tariffs Affect My Order?
More to Explore
Shop Rugs
Explore our collection of handcrafted modern wool rugs →
Design a Custom Rug
Choose your colors, shape, and size—made just for you →
Trade Program
Interior designers and professionals—get exclusive access →