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Our tufted rugs are meticulously handcrafted with a dense, plush texture that provides both comfort and durability. The combination of premium materials and expert craftsmanship ensures each piece is made to last, while customizable sizes and colors make them adaptable to any space or style.

Yes, our tufted rugs are crafted from sustainably sourced New Zealand wool, a natural and renewable material. Our rugs are made using eco-conscious processes, ensuring a low environmental impact and no waste.

Absolutely. New Zealand wool is prized for its durability, natural resilience, and ability to maintain its beauty over time. This rug is a great choice for both high-traffic living spaces and low-traffic areas like bedrooms or offices.

We photograph all rugs in natural light and from multiple angles to show true color and texture. While color can appear slightly different depending on your screen or the lighting in your space, we do our best to capture those variations.

Because each rug is handmade, subtle differences in pattern, texture, or size (up to 0.5") are normal — and part of what makes yours truly one of a kind. The design will also be proportionally scaled to your selected size to ensure it looks balanced and beautiful in any dimension.

Yes! All of our rugs are fully customizable to suit your vision. You can choose the size, shape, and color to perfectly complement your space and style. Explore our Custom Rugs page for more details.

All Jubi rugs are made to order. Production typically takes 2–3 weeks for tufted rugs, followed by 5–7 days for shipping. You’ll receive updates at every step of the process.

Our rugs are returnable within 5 days of delivery, subject to a 15% restocking fee. Custom orders, however, are non-returnable. Please review our full Return Policy for details.

To cancel an order, you can contact our customer service team at hello@shop-jubi.com. Please include your order number and the reason for cancellation in your message.

Our products are custom-made. Orders may only be canceled before production has commenced. If your order has already entered production, please refer to our return policy for further guidance.

To maintain your tufted wool rug, vacuum it weekly using low suction to protect the fibers. For spills, blot immediately with a clean, damp cloth—avoid rubbing. For deeper cleaning or tough stains, professional cleaning is recommended. For more tips, visit our Rug Care Guide.

To flatten your rug, simply unroll it and let it rest for a few days. For stubborn creases, try placing a heavy object, like books, on the edges or using a steamer at a low setting to relax the fibers.

The right rug size depends on your room and layout. As a general guide, choose a rug large enough to anchor your furniture while leaving space around the edges. For more tips, visit our Rug Size Guide.