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Our tufted rugs are handcrafted from premium New Zealand wool using traditional methods that create a dense, durable pile. Each piece is made to order in your choice of size, shape, and color, designed to bring bold form and lasting softness to your space.

We use sustainably sourced New Zealand wool, a renewable fiber known for its softness and resilience. Tufted rugs perform well in high-traffic areas like living rooms as well as low-traffic spaces such as bedrooms or offices.

We photograph rugs in natural light to show true color and texture, but tones may vary with your lighting or screen. Each rug is handmade, so small variations are normal and add to the character of your piece. The design is proportionally scaled to your chosen dimensions.

Yes. Every rug is fully customizable in size, color, and shape Visit our Custom Rugs page or contact us to create something entirely your own.

Vacuum regularly on low suction to protect the fibers. Blot spills immediately with a clean, damp cloth. For deep cleaning or tough stains, we recommend professional care. You can find more tips in our Rug Care Guide.

Tufted rugs are made to order and typically ship within 2–3 weeks. Delivery takes an additional 5–7 business days. You’ll receive updates throughout the process.

Yes. The price you see is the final price you pay. We cover all import costs, so you’ll never receive an additional bill for tariffs or duties.

Rugs may be returned within 15 days of delivery with a 15% restocking fee. Custom rugs are non-returnable. Orders can be canceled only before production begins. To cancel an order, please email hello@shop-jubi.com. Orders may only be canceled before production begins. For full details, see our Return Policy.