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Our tufted rugs are handcrafted from premium New Zealand wool using traditional techniques that create dense, sculptural texture with lasting durability. Each rug is made to order in your choice of size, shape, and color, designed to bring bold form and softness to your space.

Yes. We use sustainably sourced New Zealand wool, a renewable fiber known for its softness, resilience, and long-term wear. These rugs perform well in high-traffic areas like living rooms, as well as low-traffic spaces like bedrooms or offices.

We photograph all rugs in natural light to show true color and texture, but colors may appear slightly different depending on your lighting or screen. Each rug is made by hand, so small variations are normal and part of what makes your piece unique. The design will be proportionally scaled to your selected dimensions.

Yes. Every rug is fully customizable in size, color, and shape. Visit our Custom Rugs page to explore your options, or contact us to create something entirely your own.

Vacuum regularly using low suction to protect the fibers. Blot spills immediately with a clean, damp cloth and avoid rubbing. For deep cleaning or tough stains, we recommend professional care. You can find more tips in our Rug Care Guide.

Tufted rugs are made to order and typically ship within 2 to 3 weeks. Delivery takes an additional 5 to 7 business days. You'll receive updates throughout the process.

Rugs can be returned within 15 days of delivery with a 15% restocking fee. Custom rugs are not eligible for return. To cancel an order, please email hello@shop-jubi.com. Orders may only be canceled before production begins. For full details, see our Return Policy.