Frequently Asked Questions
Shag rugs are hand-knotted with a longer pile, creating an ultra-plush surface and distinct sense of depth. Crafted from premium New Zealand wool, each piece balances softness with durability.
Yes. We use sustainably sourced New Zealand wool, a renewable fiber valued for its softness and resilience. Shag rugs can be styled in high-traffic areas like living rooms as well as quieter spaces such as bedrooms or offices.
We photograph rugs in natural light to show true color and texture, though tones may vary slightly with your lighting or screen. Each rug is handmade, so subtle variations are normal and add character. The design is proportionally scaled to your chosen dimensions.
Yes. Every rug is fully customizable in size, shape, and color. Explore our Custom Rugs page for more details.
Vacuum regularly on low suction to protect the longer pile. Blot spills immediately with a clean, damp cloth. For deep cleaning or tough stains, we recommend professional care. You can find more tips in our Rug Care Guide.
Shag rugs are made to order and typically ship within 4–5 weeks. Delivery takes an additional 3–5 business days. You’ll receive updates throughout the process.
Yes. The price you see is the final price you pay. We cover all import costs, so you’ll never receive an additional bill for tariffs or duties.
Rugs may be returned within 15 days of delivery with a 15% restocking fee. Custom rugs are non-returnable. Orders can only be canceled before production begins — email hello@shop-jubi.com for assistance. For full details, see our Return Policy.
