Frequently Asked Questions
Our woven rugs are crafted using traditional weaving techniques that create a lightweight yet highly durable structure. Their intricate texture adds depth and character to any space while maintaining breathability and ease of maintenance. Made with premium materials and customizable in size and color, each rug is designed to fit seamlessly into your home.
Yes. We use sustainably sourced New Zealand wool, a renewable fiber known for its softness, resilience, and long-term wear. These rugs perform well in high-traffic areas like living rooms, as well as low-traffic spaces like bedrooms or offices.
We photograph rugs in natural light to show true color and texture, though tones may vary slightly with your lighting or screen. Each rug is handmade, so subtle variations are normal and add character. The design is proportionally scaled to your chosen dimensions.
Yes! All of our rugs are fully customizable to suit your vision. You can choose the size, shape, and color to perfectly complement your space and style. Explore our Custom Rugs page for more details.
Vacuum regularly using low suction to protect the fibers. Blot spills immediately with a clean, damp cloth and avoid rubbing. For deep cleaning or tough stains, we recommend professional care. You can find more tips in our Rug Care Guide.
Woven rugs are made to order and typically ship within 4–5 weeks. Delivery takes an additional 3–5 business days. You’ll receive updates throughout the process.
Yes. The price you see is the final price you pay. We cover all import costs, so you’ll never receive an additional bill for tariffs or duties.
Rugs may be returned within 15 days of delivery with a 15% restocking fee. Custom rugs are non-returnable. Orders can only be canceled before production begins — please email hello@shop-jubi.com. For full details, see our Return Policy.
