Frequently Asked Questions
Our loomed rugs are crafted using expert weaving techniques that create a smooth, balanced texture with lasting durability. Their precision construction ensures a refined, even surface that feels soft underfoot while maintaining strength for everyday use. With customizable sizes and colors, they’re designed to fit seamlessly into any home.
Yes. We use sustainably sourced New Zealand wool, a renewable fiber valued for its softness and resilience. Loomed rugs perform well in high-traffic rooms such as living areas, as well as quieter spaces like bedrooms or offices.
We photograph rugs in natural light to show true color and texture, though tones may vary slightly with your lighting or screen. Each rug is handmade, so subtle variations are normal and add character. The design is proportionally scaled to your chosen dimensions.
Yes. Every rug is fully customizable in size, shape, and color. Explore our Custom Rugs page for more details.
Vacuum regularly using low suction to protect the fibers. Blot spills immediately with a clean, damp cloth and avoid rubbing. For deep cleaning or tough stains, we recommend professional care. You can find more tips in our Rug Care Guide.
Loomed rugs are made to order and typically ship within 4–5 weeks. Delivery takes an additional 3–5 business days. You’ll receive updates throughout the process.
Yes. The price you see is the final price you pay. We cover all import costs, so you’ll never receive an additional bill for tariffs or duties.
Rugs may be returned within 15 days of delivery with a 15% restocking fee. Custom rugs are non-returnable. Orders can only be canceled before production begins — email hello@shop-jubi.com.for assistance. For full details, see our Return Policy.
