Shipping Policy

Shipping + Returns

We love talking decor + more! If you don’t find your question answered below or in our FAQ give us a shout here. We’ll respond within 2-3 business days.

Ready-to-ship items are shipped within 5 business days.

Shipping times for made-to-order items vary depending on product type. You can find detailed shipping timelines on every product page.

Ready-to-ship items are already made and will normally ship within 5 business days. A “Ready to Ship” note is listed underneath the “ADD TO CART” button on the product page.

Made-to-order items are created by hand once you place the order, which means they take a bit longer to get to you. An estimated ship date note is listed underneath the “ADD TO CART” button on the product page. Please note the dates listed are estimates and subject to change.

We offer free shipping on all United States orders.

All rugs ship free worldwide.

International shipping and express shipping charges vary by order.

Yes! All rugs ship free worldwide and international shipping options are available for all other products.

Express shipping options are available for ready-to-ship items. You can choose your shipping preference during checkout.

We use a combination of USPS, UPS, and DHL depending on the size of the product and shipping destination.

Return Policy – Updated May 2025

Rugs: You may return a rug within 15 days of receiving it. All rug returns are subject to a 15% restocking fee, and buyers are responsible for return shipping and packaging. Rugs must be unused and in original condition to qualify. Once approved, refunds are processed within 7 days. Custom rugs are not eligible for return.

To start a rug return, please email returns@shop-jubi.com

JUBI reserves the right to refuse returns that do not meet the standards outlined above.

Custom rugs are not eligible for return.

Key Holders, Blankets & Art Prints: These items can be returned within 15 days of delivery. Buyers are responsible for return shipping, and items must be in original condition. If not, a deduction may apply. Some items are final sale—please check the product page for details.

Handmade Wall Hangings & Custom Orders: These items are not eligible for return unless they arrive damaged. Please contact us if this happens and we’ll help resolve it.