Samples & More Options
Frequently Asked Questions
What can I customize with the tool?
Size, shape, and colorway. Choose from our curated palette of wool colors, select your dimensions, and preview your rug instantly.
Are the colors in the customizer accurate?
They're close representations. Wool has natural variation in texture and tone, but the customizer gives you an accurate sense of how your colors work together.
Can I get samples before ordering?
Yes. Email hello@shop-jubi.com to request swatches if you'd like to see the wool in person before ordering.
What if I need a size or color not available in the customizer?
Contact our studio. We can produce any size from small accents to oversized installations, and our full palette includes thousands of colors beyond the customizer's curated selection.
How long does it take to receive my custom rug?
Tufted rugs ship in 3 weeks, knotted and woven rugs in 5-6 weeks. Every rug is handmade to order.
Can I make changes after placing my order?
Contact us as soon as possible. We can accommodate changes before production begins, but once weaving starts, the order is final,
What is the return policy on customized rugs?
Customized rugs are made to your specifications and are final sale. The customizer preview and product photos give you a clear picture of your rug before ordering.
Design your own rug — choose a design from Jubi's collection, select your exact size, pick your colorway, and place your order. Every piece is handwoven to your specification in premium New Zealand wool by master artisans in Bhadohi, India. Need something beyond what the customizer can configure? Start a bespoke project instead.
Design Your Own Rug: How the Jubi Customizer Works
The Jubi online customizer lets you configure any eligible rug in three steps: choose the design, set the size, and select the color. Every combination is available to order — there's no minimum, no design approval process, and no back-and-forth before your order is placed. The customizer shows you what you're ordering before you confirm, and production begins once payment is received.
Every rug configured through the customizer is handwoven to order in premium New Zealand wool. This is not a print-on-demand product — it's the same handwoven construction as every piece in Jubi's ready-made collection, made to your specification rather than a standard configuration. The material, the artisan team, and the production ateliers in Bhadohi are the same. The difference is that the size and color are yours.
What You Can Customize
Size is the most common customization. Most buyers need a rug in a dimension that doesn't match standard catalog sizes — an 11-foot living room, a dining table that needs a 9x13 rather than a 9x12, a hallway runner in a non-standard length. The customizer accepts any dimension within the production range of each design and prices it automatically. You can also order standard sizes if you prefer — the customizer isn't only for unusual dimensions.
Color customization is available on eligible designs. The customizer shows available colorway options for each piece — some designs have a full palette of options, others have a curated set of available colors. If the color you need isn't available in the customizer, that's when bespoke is the right path: our studio can work with you to develop a specific color specification.
Production and Delivery
Because every customized rug is handwoven to order, production takes time. Standard custom sizes typically ship within 4–6 weeks of order confirmation. Every piece ships free, fully insured, to anywhere in the continental US. Lead times for particularly large or complex specifications may extend slightly — this is confirmed before you place your order.
When to Use the Customizer vs. Bespoke
The customizer is the right path when you're working with a design that already exists in Jubi's collection and you need it in a different size or an available color variant. It's fast, self-serve, and doesn't require a consultation. Bespoke is the right path when the design itself needs to change — when you need an original composition, an irregular or architectural shape, a specific color not available in the tool, or a commercial installation with requirements beyond a standard rug order. Browse the custom rug portfolio to see the full range of what's been produced through both paths.
100vw, 33vw
100vw, 33vw
100vw, 33vw
100vw, 33vw
100vw, 33vw
100vw, 33vw
100vw, 33vw
100vw, 33vw