Contact Us

We're here to help. Use the form below or email us at hello@shop-jubi.com

Frequently Asked Questions

You can place an order directly through our website. Simply select your desired product, customize it (if applicable), and proceed to checkout. For assistance, feel free to contact us.

Yes! All of our rugs can be customized in size, color, and design. Use our Online Rug Customizer or reach out to us for tailored assistance with your custom order.

Rugs: You can return a rug within 15 days of receiving it. A 15% restocking fee applies, and you’ll need to cover packaging and return shipping costs. Rugs must be unused and in their original condition. Custom rugs are not eligible for return.

Blankets and Wall Art: Returnable within 15 days of delivery. Buyers are responsible for return shipping, and items must be in their original condition.

Handmade Wall Hangings & Custom Orders: These are final sale and non-returnable unless damaged during shipping.

To start a return, please visit the return portal in your account or email us at returns@shop-jubi.com.

Our Online Rug Customizer makes it easy to design your own rug. Start by selecting a design, then adjust the size and colors to your preference. For detailed guidance, visit our customizer page or contact our team.

Shipping timelines depend on the type of product:

Tufted rugs: Ship within 2–3 weeks.
Knotted and woven rugs: Ship within 4–5 weeks.
Other items: Typically ship within 1–5 business days.

For specific shipping details, check the product page of the item you’re interested in. Shipping usually takes 3–7 days after dispatch.

Yes! Our Trade Program offers exclusive discounts, tax-exempt purchases, and tailored support for design professionals. Learn more and apply here.

Once your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment’s progress. If you have questions, feel free to contact us.

We do not currently have a physical showroom. However, our detailed product images, Online Rug Customizer, and sample program provide all the tools you need to make confident decisions.